Get dependable help with the computers, phones, printers, Wi-Fi, smart TVs, and other technology your household relies on—without searching for a new technician every time something goes wrong.
Green Turtle Tech services
Troubleshooting and Setup Support
When you need help, text or call 346-223-1321, email support@greenturtletechnologies.com, or submit a request securely online. We assist with covered troubleshooting and setup help for existing problems and new technology without hourly support fees.
In-Home Service Included
If we cannot fix a covered problem remotely, we will come to your home at no additional service charge, within our service area and subject to scheduling.
Support for the technology throughout your home
- Computers (Windows & Mac)
- iPhones & Android phones
- iPads & tablets
- Printers
- Wi-Fi troubleshooting and new-network setup
- Smart TVs & streaming devices
- Routers and mesh Wi-Fi setup
- Email problems
- Software troubleshooting
- New computers, phones and tablets
- Password and account help
- Virus/malware cleanup when possible
Preventative Care
- Wi-Fi performance checks
- Device health checks
- Software updates
- Basic security recommendations
- Help before little problems become expensive ones
There when you need us
Get support during normal hours, from 8 AM–8 PM, by text, phone, email, or a secure online request. We’ll follow up with the next step and coordinate priority scheduling for in-home visits when needed.
Costs add up quickly
$150 for a service visit. $100 when the printer stops working. $200 when Wi-Fi goes down.
One predictable price
per month, with someone your family already knows to call.
Family Tech Plan FAQs
Everything you need to know before giving your family a dependable person to call for everyday technology help.
What is included in the $29.99 monthly plan?
The plan includes reasonable-use remote support during business hours for covered household technology, including computers, phones, tablets, printers, Wi-Fi, routers, smart TVs, streaming devices, email, software, passwords, new-device setup, and basic security guidance. If an eligible issue cannot reasonably be solved remotely, an in-home visit may be included within our local service area.
Does the plan cover everyone in my household?
Yes. One subscription may cover the subscriber and members of the subscriber’s immediate household at one primary residential address. The plan is for personal household technology and cannot be shared across unrelated households or used for business equipment.
How do I ask for help?
Members can text or call 346-223-1321, email support@greenturtletechnologies.com, or sign in to the secure Member Portal using the membership email address or mobile phone number to submit a support request. Our team receives an alert and follows up using the support method best suited to the issue, including secure remote support when appropriate.
When is an in-home visit included?
If we determine that a covered problem cannot reasonably be resolved remotely, we may schedule an in-home visit without an additional service-call charge. Visits are available by appointment within our local service area and depend on technician availability, safe access, and scheduling. Same-day service is not guaranteed.
Are parts, software, and replacement devices included?
No. Your membership covers eligible troubleshooting and technician time. Hardware, replacement parts, paid software, subscriptions, shipping, internet-provider charges, and other third-party costs are separate. We will explain any additional cost before performing separately billable work.
What does “unlimited support” mean?
It means there are no hourly remote-support fees for ordinary, good-faith household requests covered by the plan. Large projects, commercial use, advanced data recovery, specialty repairs, construction, concealed cabling, and unusually time-intensive or repeated requests may be excluded or quoted separately.
Is there a contract, and how do I cancel?
There is no long-term contract. The plan renews monthly, and you can cancel anytime through the billing area of the Member Portal before your next renewal is processed. Cancellation stops future charges; access ordinarily continues through the end of your paid billing period.
What areas do you serve?
We proudly serve Houston, Katy, Sugar Land, Richmond, Fulshear, Magnolia, Cypress, and surrounding communities. Remote support is available to members, while in-home visits are limited to our local service area. Contact us if you would like to confirm whether your address is eligible.
Still deciding whether the plan fits your household? We’re happy to talk it through.