Terms of Service

These Terms of Service (the “Terms”) are an agreement between you and Green Turtle Technologies, operating under the customer-facing name Green Turtle Tech (“Green Turtle Tech,” “we,” “us,” or “our”). “Customer,” “you,” and “your” mean the person or organization purchasing, authorizing, receiving, or using our services.

By subscribing, paying an invoice or deposit, approving a proposal or work order, clicking an acceptance box, requesting that work begin, giving us access to a device or account, or otherwise using our services, you agree to these Terms. A person accepting these Terms for a business represents that the person has authority to bind that business. Customers must be at least 18 years old or act through a parent, legal guardian, or other person with legal authority.

Part I — General Terms

1. Service documents and order of precedence

These Terms apply to all services unless we agree otherwise in a signed writing. A proposal, quote, statement of work, work order, service plan, invoice, email approval, or other written service description may identify the scope, price, schedule, assumptions, deliverables, support level, renewal period, or additional conditions for particular work (each, a “Service Document”).

If documents conflict, the following order applies: (1) a mutually signed Service Document that expressly identifies the provision it replaces; (2) the applicable Service Document; and (3) these Terms. Marketing descriptions are general summaries and do not expand an agreed scope.

2. Quotes, estimates, and changes in scope

Unless stated otherwise, quotes and estimates are based on the information available when prepared and may expire after 30 days. An estimate is not a guarantee of the final amount when the scope, technical condition, customer request, third-party cost, or required labor changes.

Work outside the agreed scope—including additional pages, features, users, devices, locations, integrations, revisions, data migration, emergency work, or remediation of previously undisclosed conditions—may require a revised quote, change order, or separate charge. We will seek authorization before intentionally performing material out-of-scope billable work.

3. Customer cooperation and authority

You agree to provide accurate information, timely decisions, necessary content, safe access, compatible equipment, and lawful authorization for every device, account, system, network, domain, file, and location involved in the work. You authorize us to take the actions reasonably necessary to perform the requested services within the agreed scope.

You are responsible for your employees, household members, contractors, and other users who interact with the services through your account or at your request. Delays caused by missing information, unavailable access, failed credentials, third-party approvals, or customer inactivity may extend deadlines and may result in rescheduling or additional charges.

4. Scheduling, support hours, and emergencies

Our normal support hours are 8:00 AM to 8:00 PM Central Time, unless a Service Document states otherwise. Response and completion times depend on demand, complexity, travel, vendor availability, customer cooperation, and technician availability. Priority, same-day, after-hours, continuous monitoring, or guaranteed response is provided only when expressly stated in a Service Document.

Our services are not emergency services. Do not rely on Green Turtle Tech for life-safety systems, emergency communications, medical equipment, fire or security dispatch, or any situation requiring immediate response.

5. Remote access and administrative authorization

When you approve a remote session or provide administrative access, you authorize us to view, control, configure, install, remove, restart, test, and otherwise interact with the applicable device, account, tenant, subscription, website, or system as reasonably necessary for the requested work. Remote access may expose information visible on the screen or stored in the system. You should close or remove information you do not want viewed and remain available when requested.

We will initiate remote support only through an active request, scheduled appointment, or verified customer communication. You may end an interactive remote session at any time. Never provide us with debit-card PINs, banking passwords, cryptocurrency seed phrases, or other financial-security codes; we will not request them.

6. Backups and risk of data loss

Before work begins, you are responsible for maintaining a current, tested, and separate backup of important data unless a Service Document expressly assigns backup responsibility to us. Even when we assist with backup configuration, no backup method is infallible and successful restoration is not guaranteed.

Technology work may involve risks such as data corruption, device failure, account lockout, software incompatibility, configuration changes, or service interruption. You authorize us to proceed after being informed of material known risks when practical. We are not responsible for pre-existing damage, failing hardware, unsupported software, missing backups, or data that was already lost, corrupted, infected, inaccessible, or incomplete before our work.

7. Security, privacy, confidentiality, and regulated data

We will use reasonable administrative and technical measures appropriate to the service to protect credentials and nonpublic information we access. However, no system, transmission, remote-support tool, or security control can be guaranteed completely secure.

You must tell us before providing access to systems that store regulated, highly sensitive, or legally restricted data. Unless a Service Document expressly includes the required controls and agreements, our services are not designed to satisfy specialized obligations such as HIPAA, PCI DSS, CJIS, export-control, financial-services, or other industry-specific compliance requirements. We do not provide legal, accounting, insurance, or regulatory advice.

For business services, each party will use reasonable care to protect the other party’s nonpublic business information and will use it only to perform or receive the services. This obligation does not cover information that is public through no breach, already known without restriction, independently developed, rightfully received from another source, or required to be disclosed by law.

8. Third-party products and services

Our work may depend on third parties, including Microsoft Azure, Microsoft 365, GitHub, domain registrars, DNS providers, internet providers, software vendors, device manufacturers, payment processors, remote-support providers, and other platforms. Third-party products are governed by their own terms, licenses, privacy practices, support policies, pricing, limits, and availability.

We do not control and are not responsible for third-party outages, security incidents, discontinued products, account restrictions, policy changes, rate changes, data loss, vendor delays, or failures. Unless included in writing, third-party fees, licenses, subscriptions, hardware, taxes, and usage charges are the Customer’s responsibility.

9. Payment, taxes, failed payments, and disputes

You agree to pay the prices, deposits, recurring charges, reimbursable expenses, taxes, and third-party costs stated in the applicable Service Document or checkout page. Payment schedules stated in a proposal or invoice control. Unless otherwise stated, invoices are due upon receipt.

We may pause work, withhold launch or deliverables, disable nonessential access under our control, or suspend support or hosting for overdue or failed payments after reasonable notice when practical. You remain responsible for valid charges incurred before suspension or termination. A payment dispute or chargeback does not eliminate an otherwise valid payment obligation. Please contact us promptly so we can attempt to resolve billing concerns.

10. Cancellation, suspension, and termination

Either party may end non-recurring business work as permitted by the applicable Service Document. The Customer remains responsible for completed work, committed third-party costs, approved expenses, and non-cancelable obligations through the termination date. Deposits and setup fees are non-refundable after work begins to the extent permitted by law, unless a Service Document states otherwise.

We may refuse, suspend, or terminate services for nonpayment, fraud, unlawful activity, unauthorized access, abusive or threatening conduct, unsafe conditions, repeated unreasonable misuse, material breach, or a request that creates an unacceptable security, safety, legal, or operational risk. When practical, we will provide notice and an opportunity to address a curable issue.

11. Acceptable use

You may not use our services to violate law; harm, harass, defraud, or surveil another person; gain unauthorized access; bypass security or account protections; distribute malware; infringe intellectual property; conceal criminal activity; or interfere with systems you do not own or control. We may decline work when ownership or authorization cannot be reasonably verified.

12. No guaranteed outcome or professional certification

We will perform services in a professional and workmanlike manner appropriate to the agreed scope. Technology problems may be affected by hidden defects, damaged hardware, unsupported software, malware, unavailable vendors, lost credentials, third-party outages, customer changes, or other conditions outside our control. We do not guarantee that every problem can be resolved, that all data or accounts can be recovered, that a system will never fail, or that security incidents will never occur.

Unless expressly stated in a Service Document, a review, recommendation, scan, configuration, or assessment is not a formal audit, penetration test, accessibility certification, legal compliance certification, cybersecurity certification, insurance attestation, or guarantee of compliance.

14. Business-customer indemnification

If you receive services for a business or organization, you will defend, indemnify, and hold harmless Green Turtle Tech and its owners, personnel, and contractors from third-party claims, losses, and reasonable costs arising from: (a) content, data, products, services, or instructions supplied by you; (b) your infringement or alleged infringement of another party’s rights; (c) your unlawful or unauthorized use of the services; or (d) your failure to obtain required permissions, notices, licenses, or consents. This obligation does not apply to the extent a claim was caused by our gross negligence, willful misconduct, or infringement by material created solely by us without customer direction.

15. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including severe weather, natural disaster, fire, utility or internet failure, labor disruption, government action, war, civil unrest, epidemic, cyberattack, vendor outage, cloud-platform failure, supply shortage, transportation interruption, or failure of a third-party network or service. Payment obligations for services already provided are not excused.

16. Electronic communications and records

You consent to receive service, billing, renewal, security, and legal notices electronically at the email address or phone number you provide. Electronic approvals, signatures, checkout acceptance, payment records, emails, and similar electronic records may be used to show agreement and authorization. You are responsible for keeping your contact information current.

17. General contract provisions

These Terms and the applicable Service Documents are the entire agreement regarding the covered services and replace prior discussions about the same subject. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain effective. A waiver must be in writing and applies only to the specific instance. You may not assign these Terms without our written consent, but we may assign them in connection with a reorganization, sale, or transfer of the business. Headings are for convenience only. Provisions that by their nature should continue—including payment, ownership, confidentiality, disclaimers, limitations, indemnification, and dispute terms—survive termination.

18. Governing law and informal dispute resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Before filing a formal claim, each party agrees to provide written notice describing the issue and to make a good-faith effort for at least 30 days to resolve it informally, unless immediate action is reasonably necessary to prevent harm or preserve legal rights. Nothing in these Terms prevents either party from using a court with proper jurisdiction or a small-claims process when available.

Part II — Green Turtle Family Tech Plan

19. Household eligibility and plan scope

The Green Turtle Family Tech Plan is for personal, non-commercial technology used by one household at one primary residential address. It may cover the subscriber and members of the subscriber’s immediate household. It may not be shared across unrelated households or used to support a business, commercial network, rental property operation, school, nonprofit, or other organization.

The plan currently costs $29.99 per month, plus applicable taxes, and renews automatically each month until canceled. It includes unlimited reasonable-use remote support during normal support hours and eligible in-home service within our local service area when we determine that a covered issue cannot reasonably be resolved remotely.

20. Included household support

Subject to these Terms and reasonable-use limits, we may assist with:

• Windows and Mac computers, smartphones, tablets, printers, routers, mesh Wi-Fi systems, smart TVs, and streaming devices;
• Wi-Fi, internet connectivity, email, software, account access, password assistance, device setup, updates, syncing, and basic security recommendations;
• New-device setup and reasonable data-transfer guidance;
• Basic virus or malware troubleshooting and cleanup when reasonably possible; and
• Preventative help such as device health checks, software-update assistance, and Wi-Fi performance reviews.

Support may be provided by phone, text, email, guided instructions, or secure remote support. We choose the method reasonably suited to the issue.

21. Meaning of “unlimited” and reasonable use

“Unlimited” means we do not charge an hourly remote-support fee for ordinary, good-faith household requests covered by the plan. It does not mean unlimited technician labor, guaranteed immediate availability, repeated remediation of the same intentional condition, large projects, commercial use, or work outside ordinary residential support.

We may pause, limit, combine, reschedule, decline, or separately quote requests that are unusually time-intensive, repetitive, abusive, unsafe, commercial, project-based, caused by intentional misuse, or outside the plan’s normal scope. We will disclose any additional charge before intentionally performing billable work.

22. In-home service

If we determine that an eligible covered issue cannot reasonably be resolved remotely, an in-home visit may be included without an additional service-call charge. Visits are available only within our service area, by appointment, and subject to technician availability, travel conditions, customer cooperation, and safe access. Same-day service is not guaranteed.

Included visits cover technician time for covered troubleshooting and configuration. They do not include hardware, replacement parts, paid software, subscriptions, shipping, provider charges, specialty repair, or other third-party costs. We may require an adult age 18 or older to be present. We may refuse or end a visit if the location is unsafe, unsanitary, threatening, inaccessible, or otherwise unsuitable.

23. Family Tech Plan exclusions

Unless separately quoted in writing, the plan does not include:

• Replacement hardware, parts, paid applications, licenses, subscriptions, shipping, or third-party fees;
• Advanced data recovery, clean-room recovery, board-level repair, microsoldering, or guaranteed recovery of files, accounts, passwords, infected devices, or damaged hardware;
• Physical mounting of televisions, monitors, projectors, speakers, cameras, access points, shelves, or brackets;
• Construction, carpentry, drilling, anchoring, patching, painting, furniture assembly, heavy lifting, electrical work, or other trade work;
• Running cable through walls, ceilings, attics, crawl spaces, conduits, or concealed areas;
• Business systems, servers, regulated environments, commercial networks, or organization-owned equipment;
• Emergency response, continuous monitoring, formal cybersecurity testing, or guaranteed malware removal; or
• Illegal activity, unauthorized access, surveillance, credential theft, security bypasses, or circumvention of another person’s protections.

We may connect, configure, and troubleshoot equipment that is safely positioned, accessible, and ready for technical setup using existing accessible outlets and cabling. Structural, electrical, concealed-cabling, or other trade work must be completed by the Customer or an appropriately qualified contractor.

24. Family subscription billing and automatic renewal

Your payment method is charged when you enroll and automatically at the beginning of each monthly renewal period until you cancel. You authorize us and our payment processor to charge the payment method you provide for plan fees, applicable taxes, and any additional charge you separately approve. If payment fails, we may retry the charge, suspend support, or cancel the plan.

25. Family cancellation, refunds, and Member Portal

There is no long-term Family Tech Plan contract. You may cancel at any time through the Member Portal or by emailing greenturtletechnologies@gmail.com. To avoid the next renewal, cancellation must be completed before the next charge is processed.

Cancellation stops future renewals. Except where required by law or expressly approved by us, a monthly fee is non-refundable after the billing period begins. Access ordinarily continues through the end of the paid period unless the plan is terminated for fraud, abuse, unsafe conduct, nonpayment, or material breach.

The Member Portal verifies an active membership using the membership email address or mobile phone number, then sends a one-time secure sign-in link. Billing management is operated through our payment processor. You are responsible for maintaining access to the membership email address or mobile phone and protecting one-time links or credentials used to enter the portal.

Part III — Business Technology Services

26. Business scope and service levels

Business services may include website design and development, hosting, maintenance, managed IT support, troubleshooting, Microsoft 365 or cloud administration, networking, cybersecurity guidance, VoIP assistance, automation, and on-site support. Only services expressly included in a Service Document are included. References to “managed IT” do not by themselves create an obligation to monitor every system, provide a help desk at all times, maintain every device, or assume responsibility for the Customer’s entire technology environment.

No service-level agreement, uptime commitment, response-time guarantee, recovery-time objective, recovery-point objective, or after-hours obligation applies unless expressly stated in a Service Document.

27. Website design and development

Scope and revisions. Website pages, features, forms, integrations, content entry, design concepts, and revision rounds are limited to the applicable Service Document. Additional concepts, pages, copywriting, photography, integrations, functions, or revisions may require additional fees and schedule changes.

Customer content and permissions. You are responsible for supplying accurate text, logos, images, policies, product information, contact details, and other requested materials in usable form. You represent that you own or have permission to use all materials you provide and that your website, products, claims, and instructions comply with law and do not infringe another party’s rights.

Schedule and customer delays. Delivery dates are estimates unless expressly guaranteed in writing. The schedule may be extended by delayed content, feedback, approvals, credentials, payments, vendor actions, or scope changes. If a project is inactive because of the Customer for more than 30 days, we may reschedule it, invoice completed work, and require a restart fee or updated quote before resuming.

Testing and acceptance. We will use reasonable efforts to test the website in current versions of commonly used modern browsers and responsive screen sizes appropriate to the scope. Unless a Service Document provides another period, you must report material failures to match the agreed scope within seven business days after delivery for review. Written approval, public launch, use in production, or failure to identify a material nonconformity within that period constitutes acceptance. Minor preferences, new ideas, or issues caused by later third-party or customer changes are not defects in the original work.

SEO, accessibility, and legal content. Unless expressly included, we do not guarantee search ranking, traffic, sales, conversion, accessibility compliance, cookie compliance, privacy-law compliance, or legal sufficiency of terms, notices, disclosures, or customer-supplied claims. The Customer is responsible for obtaining legal review and for maintaining legally required policies and disclosures. Accessibility remediation, analytics, advertising, copywriting, and ongoing SEO are separate services unless included in writing.

Post-launch changes. Browser updates, vendor changes, API changes, plugin changes, domain changes, customer edits, or newly discovered requirements may require paid maintenance. A warranty period applies only if stated in a Service Document.

28. Azure hosting, website maintenance, domains, and availability

Hosting platform. When agreed, we may host or manage a website using Microsoft Azure, including Azure Static Web Apps, or another provider. The hosting tier, resource ownership, included bandwidth, maintenance, support, and pricing are determined by the Service Document. Hosting may be placed in a Green Turtle Tech-managed subscription or a Customer-controlled account as agreed.

No independent uptime guarantee. Hosting depends on third-party infrastructure, internet routing, DNS, certificates, source-control platforms, deployment services, and Customer configurations. We do not guarantee 100% uptime or uninterrupted access. Any formal uptime commitment or service credit must be expressly stated in a Service Document and may not exceed the credit actually received from the applicable provider.

Domains and DNS. The Customer is responsible for domain-registration information, renewal fees, ownership accuracy, and timely approval of DNS changes. Whenever practical, domains should be registered in a Customer-controlled account. If we register or hold a domain on the Customer’s behalf, the Customer remains responsible for fees and lawful use, and we will reasonably cooperate with transfer after all related invoices are paid and required account information is provided. We are not responsible for expiration, loss, hijacking, or interruption caused by inaccurate contact information, failed payment, registrar action, customer delay, or unauthorized third-party activity outside our reasonable control.

Maintenance. Hosting does not automatically include unlimited content edits, redesigns, feature development, accessibility remediation, SEO, security review, or third-party troubleshooting. Included maintenance is limited to the Service Document. We may apply reasonable technical changes needed to keep the hosted service functioning, but are not required to support obsolete or unsupported components.

Backups and repositories. Source-control history, platform redundancy, or deployment copies are not substitutes for a separate backup. Unless expressly included, we do not promise archival retention or restoration. Customers should retain copies of important website content, credentials, and business data.

Suspension and termination. We may suspend hosting for nonpayment, unlawful content, security risk, provider requirement, excessive use, or material breach. After hosting ends, the Customer may request an export of transferable website files within 30 days, subject to full payment and technical availability. We may delete hosted copies and credentials after that period. Provider-specific configurations, licenses, subscriptions, platform accounts, and Green Turtle Tech tools may not be transferable.

29. Business troubleshooting and managed IT

Authorized environment. You authorize us to access and administer only the users, devices, networks, tenants, subscriptions, applications, and accounts identified by you or reasonably necessary for the request. You are responsible for maintaining an accurate list of authorized contacts and promptly removing access for former employees and other unauthorized users.

Shared responsibility. Unless a Service Document expressly assigns a duty to us, the Customer remains responsible for business continuity, legal compliance, cyber insurance, vendor contracts, asset inventory, employee policies, physical security, backups, retention, incident reporting, licensing, and final business decisions.

Cybersecurity limitations. Security recommendations, antivirus assistance, patching, hardening, MFA setup, network changes, or risk reviews reduce some risks but cannot eliminate all threats. We do not guarantee that a system is vulnerability-free, compliant, immune from compromise, or continuously monitored. Penetration testing, incident response, forensic investigation, regulated-compliance work, and security-operations-center services are included only when expressly stated.

Changes and downtime. Troubleshooting and administration may require reboots, updates, password resets, account changes, temporary downtime, vendor escalation, or replacement equipment. We will use reasonable care and coordinate material planned interruptions when practical, but emergency or security-related action may be taken promptly when authorized by the Customer or reasonably necessary to limit harm.

Vendor and legacy limitations. We may recommend replacement or retirement of unsupported, insecure, unlicensed, incompatible, or failing systems. We are not responsible for continued operation of a system after the Customer declines a material recommendation or prevents required access, updates, licensing, replacement, or remediation.

On-site work. On-site business service is subject to scheduling, travel area, safe access, and the agreed scope. Electrical work, construction, concealed cabling, structural mounting, hazardous access, and licensed trade work are excluded unless separately arranged through an appropriately qualified provider.

30. Business project deposits, recurring fees, and expenses

Deposits reserve project capacity and authorize work to begin. Unless a Service Document states otherwise, deposits become non-refundable once work starts, because they compensate for scheduling, planning, setup, and completed labor. Final payment may be required before public launch, transfer of files, release of credentials, migration, or removal of our administrative access.

Recurring business services continue for the term stated in the Service Document and renew as described there. If no term is stated, recurring service is month-to-month and may be canceled before the next billing period. Cancellation does not refund completed work, usage charges, domain fees, licenses, cloud consumption, or other committed third-party costs.

31. Ownership of website and business deliverables

After full payment, the Customer owns the final custom content and custom website files created specifically for the Customer, except for third-party materials and Green Turtle Tech’s pre-existing materials. We retain ownership of our methods, know-how, templates, reusable layouts, generic code, scripts, utilities, documentation frameworks, processes, and tools developed or owned independently of the project. To the extent our pre-existing material is embedded in a paid final deliverable, we grant the Customer a perpetual, non-exclusive license to use it as part of that deliverable.

Third-party fonts, images, software, libraries, themes, plugins, APIs, and services remain subject to their own licenses. Unless prohibited by a Service Document, we may identify the Customer as a client and display a publicly launched project in our portfolio or marketing, without disclosing confidential information.

32. Customer ownership and access credentials

Subject to payment and security requirements, we will reasonably cooperate in returning or transferring Customer-owned credentials, domains, website files, and administrative access. We may retain limited administrative access while providing active managed or hosting services. The Customer must securely store credentials delivered to it and promptly change credentials when personnel or providers change.

33. Non-exclusivity and subcontractors

We may provide services to other customers, including businesses in similar industries, provided we do not misuse confidential information. We may use qualified employees, independent contractors, vendors, and cloud providers to perform portions of the services and remain responsible for managing the work within the agreed scope.

34. Changes to services or these Terms

We may update service features, service areas, support methods, third-party platforms, pricing, or these Terms. Material changes to an active Family Tech Plan or recurring business service will apply prospectively after reasonable notice. Continued use or renewal after the effective date constitutes acceptance, except where additional consent is required by law. A fixed-price project already underway will not be repriced solely because these Terms change, but approved scope changes and third-party cost changes may still affect price.

35. Contact and legal notices

Questions, cancellations, disputes, and legal notices may be sent to:

Green Turtle Technologies / Green Turtle Tech
Email: greenturtletechnologies@gmail.com
Member support: portal.greenturtletechnologies.com
Website: greenturtletechnologies.com