Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Green Turtle Technologies, operating under the customer-facing name Green Turtle Tech (“Green Turtle Tech,” “we,” “us,” or “our”). By purchasing, using, or renewing the Green Turtle Family Tech Plan, or by accepting services from us, you agree to these Terms.

1. The Family Tech Plan

The Family Tech Plan is intended for personal, non-commercial technology used by one household at one primary residential address. The plan may cover the subscriber and members of that subscriber’s immediate household. It is not a business IT plan and may not be shared with people living at other addresses.

Support is available during our normal remote-support hours of 8:00 AM to 8:00 PM Central Time. Response times vary based on demand, issue complexity, technician availability, and whether additional information is needed. The plan does not guarantee immediate, same-day, or emergency response.

2. Included support

Subject to these Terms, we may assist with common household technology, including:

• Windows and Mac computers, smartphones, tablets, printers, routers, mesh Wi-Fi systems, smart TVs, and streaming devices;
• Wi-Fi, internet connectivity, email, software, account access, password assistance, device setup, updates, and basic security recommendations;
• Basic virus or malware troubleshooting and cleanup when reasonably possible; and
• Preventative help such as device health checks, software-update assistance, and Wi-Fi performance reviews.

Support may be provided by phone, text, email, or a secure remote-support session. The exact method is chosen based on the issue and available tools.

3. Unlimited reasonable-use support

“Unlimited” means that we do not charge an hourly support fee for ordinary, good-faith household support requests covered by the plan. It does not mean unlimited technician labor for commercial use, repeated misuse, large projects, abusive or excessive requests, or work outside the normal scope of residential support.

We may pause, limit, reschedule, or require a separate quote for requests that are unusually time-intensive, repetitive, unsafe, commercial in nature, caused by intentional misuse, or better treated as a project. We will explain any additional charge before performing billable work.

4. In-home service

If we determine that an eligible issue cannot reasonably be resolved remotely, an in-home visit may be included without an additional service-call charge. In-home service is available only within our service area, is subject to technician availability and scheduling, and is not guaranteed to be same-day.

Included visits cover technician time for covered troubleshooting. They do not include hardware, replacement parts, paid software, subscriptions, internet-provider fees, shipping, advanced repair, or other third-party costs. We may require an adult age 18 or older to be present during an in-home visit.

We may refuse or end a visit if the location is unsafe, unsanitary, threatening, inaccessible, or otherwise unsuitable for service.

5. Services not included

Unless separately agreed in writing, the plan does not include:

• Replacement hardware, parts, paid applications, licenses, subscriptions, or third-party fees;
• Advanced data recovery, board-level repair, or microsoldering;
• Physical installation or mounting of televisions, monitors, projectors, speakers, cameras, wireless access points, shelving, brackets, or other equipment to walls, ceilings, furniture, or other structures;
• Construction, carpentry, drilling, cutting, anchoring, patching, painting, furniture assembly, heavy lifting, electrical work, or other manual labor;
• Running or routing cabling through walls, ceilings, attics, crawl spaces, conduits, or other concealed areas, including structured cabling;
• Support for business systems, servers, regulated environments, or commercial networks;
• Guaranteed recovery of data, accounts, passwords, infected devices, or damaged hardware;
• Work involving illegal activity, unauthorized access, surveillance, credential theft, security bypasses, or circumvention of another person’s account or device protections; or
• Manufacturer, internet-provider, software-vendor, or third-party services outside our control.

Green Turtle Tech may connect, configure, and troubleshoot equipment that is safely positioned, accessible, and ready for technical setup using existing accessible outlets, wiring, and cabling. Any mounting, structural modification, electrical work, concealed cabling, or other physical installation must be completed separately by the customer or an appropriately qualified contractor before we perform the related technology setup or configuration.

We may decline any requested work involving unsafe access, physical alteration of property, specialized trade work, excessive lifting, or labor outside the technical-support scope of the Family Tech Plan. Third-party installation or contractor costs are not included in the membership fee.

6. Customer responsibilities

You agree to provide accurate information, maintain lawful ownership or authorization for each device and account, follow reasonable technician instructions, and disclose important facts that may affect the work. You are responsible for maintaining current backups of important files before support begins.

You must not provide us with banking passwords, debit-card PINs, cryptocurrency seed phrases, or other financial-security codes. Green Turtle Tech will not ask for those credentials.

7. Remote-access authorization and security

When you join a remote-support session, you authorize our technician to view and control the applicable device for the limited purpose of diagnosing and addressing your support request. You may end the session at any time. You are responsible for closing private files and applications that you do not want visible during support.

We begin remote support only through an active support request, a scheduled appointment, or another verified communication with the customer. Do not allow remote access to anyone claiming to be Green Turtle Tech unless the session was initiated through our official website, phone number, text conversation, or email address that you can verify with us.

8. Subscription, automatic renewal, and payment

The Family Tech Plan costs $49.99 per month, plus any applicable taxes. Your payment method is charged when you enroll and automatically at the beginning of each renewal period until you cancel. You authorize Green Turtle Tech and its payment processor to charge the payment method you provide for recurring fees and authorized additional charges.

If payment fails, we may retry the charge, suspend support, restrict billing-portal access where applicable, or cancel the subscription. You remain responsible for amounts properly charged before cancellation.

9. Cancellation and refunds

There is no long-term contract. You may cancel at any time through any billing-management option we make available or by emailing info@greenturtletechnologies.com. To avoid the next renewal, cancellation must be received before the next billing charge is processed.

Cancellation stops future renewals. Except where required by law or expressly approved by us, subscription fees are non-refundable after a billing period begins. Access may continue through the end of the paid period unless the account is terminated for misuse, fraud, safety concerns, or a material violation of these Terms.

10. Customer Portal and billing access

After payment, you may use the Green Turtle Tech Customer Portal to manage billing information, review invoices, and cancel your subscription. Portal access is provided through our payment processor and generally requires the email address associated with the subscription.

You are responsible for maintaining access to the email address associated with your subscription and for protecting any one-time access codes or other account credentials. We may restrict support when a subscription is canceled, unpaid, fraudulent, or otherwise inactive.

11. Scheduling, missed appointments, and cooperation

You agree to provide reasonable access to the device, account, network, or location needed for support. If you miss an appointment, are unavailable, or cannot provide necessary access, we may reschedule the work. Repeated missed appointments or unreasonable delays may result in limits on scheduling priority or termination of service.

12. Third-party products and services

We may recommend or assist with products and services provided by other companies. Those products and services are governed by the third party’s terms, warranties, privacy practices, availability, and pricing. We do not control and are not responsible for third-party outages, policy changes, security incidents, defects, or decisions.

13. No guarantee of resolution

We will provide services with reasonable care, but technology problems can involve damaged hardware, unavailable vendors, lost credentials, unsupported software, service outages, malware, or other conditions outside our control. We do not guarantee that every issue can be resolved, that lost data can be recovered, or that a device will remain free from future problems.

14. Limitation of liability

To the fullest extent permitted by law, Green Turtle Tech is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of data, revenue, profits, business, opportunity, or use; or damage caused by pre-existing conditions, failing hardware, third-party services, customer instructions, unavailable backups, malware, or events outside our reasonable control.

To the fullest extent permitted by law, our total liability arising from the Family Tech Plan will not exceed the amount you paid to us for the plan during the three months immediately preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot legally be limited.

15. Acceptable conduct and termination

You may not use our services to harm others, violate the law, obtain unauthorized access, harass a technician, or facilitate fraud or abuse. We may refuse, suspend, or terminate service for nonpayment, unsafe conditions, abusive conduct, fraud, excessive misuse, unauthorized sharing, or a material breach of these Terms.

16. Changes to the plan or these Terms

We may update the plan, service area, hours, features, pricing, or these Terms. Material changes will apply prospectively and will be communicated by posting updated Terms, updating the effective date, or providing another reasonable notice. Continuing to use or renew the service after a change becomes effective constitutes acceptance of the updated Terms, except where additional consent is required by law.

17. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Before filing a formal claim, you agree to contact us and make a good-faith effort to resolve the issue informally.

18. Contact

Questions, cancellations, and notices may be sent to:

Green Turtle Technologies / Green Turtle Tech
Email: info@greenturtletechnologies.com
Website: greenturtletechnologies.com